Memorial Jewellery Shop
Heart Collection
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Frequently Asked Questions
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We only require a very small amount - typically less than a teaspoon of ashes or a small pinch of fur or hair. Any unused material will be respectfully returned with your finished piece unless you request otherwise.
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Once your order is placed, you will receive clear instructions on how to package and send your inclusions safely. We recommend using a tracked postal service. Please ensure inclusions are securely sealed inside small bags and placed within padded packaging.
If you would prefer not to post inclusions, you are welcome to book a studio appointment to have the resin setting completed in person.
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Turnaround time is up to 10 business days from the date we receive your inclusions. During busy periods this may be closer to the full timeframe. We will always contact you if there are any delays.
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We offer 13 resin blend colours:
White, Yellow, Gold, Orange, Pink, Red, Aqua, Teal, Blue, Purple, Green, Silver and Black.Colours can be kept subtle, fully opaque or softly blended depending on your preference.
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All standard pieces are crafted from 925 sterling silver, and many designs are fully hallmarked where applicable. Some styles can also be custom made in Yellow, White or Rose Gold on request.
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All memorial pieces are made to order. In rare cases, a setting may be temporarily unavailable from our supplier. If this happens, we will contact you immediately with options before proceeding.
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Due to the personalised nature of memorial jewellery, items are non-refundable once resin work has begun.
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Yes - where space allows, we can carefully incorporate ashes, fur, hair or small dried florals together. Some pieces are designed to have multiple inclusions.
Please contact us if you have something specific in mind.